Warrenty Information

Warranty Information – JapanCrafts

At JapanCrafts, we stand behind the quality and craftsmanship of our knives. Every knife we produce is made to the highest standards, and we are proud to offer a 5-Year Limited Warranty.

What is Covered

  • Defects in material and workmanship under normal household use.

  • Faults in the blade, handle, or balance that occur despite proper care.

  • Manufacturing defects that affect performance or durability.

What is Not Covered

  • Normal wear and tear (e.g., gradual dulling of the blade, small scratches).

  • Damage caused by misuse, abuse, or accidents (e.g., dropping the knife, prying, or cutting bones).

  • Improper care, including dishwasher cleaning or incorrect sharpening.

  • Modifications or repairs made by third parties.

Warranty Period

This warranty is valid for 5 years from the date of purchase. Proof of purchase is required.

Remedies

If a defect covered by this warranty occurs, JapanCrafts will, at its discretion:

  • Repair the product,

  • Replace the product with the same or an equivalent model, or

  • Refund the purchase price if a replacement is not possible.

How to Claim

To make a warranty claim, please contact our customer service team:
✉ support@japancrafts.com
Include your order number, a description of the issue, and clear photos of the product.

About Us – The Craft Behind JapanCrafts Knives

About Us – The Craft Behind JapanCrafts Knives

At JapanCrafts, we believe a knife is more than a tool – it’s the soul of the kitchen. Every blade we offer carries the heritage of Japanese craftsmanship, perfected over centuries and trusted by chefs around the world.

Our knives are created using time-honored forging techniques that originate from the art of the samurai sword. Layer by layer, the steel is folded, forged, and polished until it reaches a level of sharpness and durability that ordinary knives simply cannot match.