Return Policy

Return Policy – JapanCrafts

At JapanCrafts, we believe in the quality of our knives and want you to feel completely confident in your purchase. That’s why we offer a 100-Day Return Guarantee.

1. Return Period

  • You may return any eligible item within 100 days of delivery.

  • The product must be unused, in original condition, and in the original packaging.

2. Excluded Items

The following items cannot be returned unless they arrive defective or damaged:

  • Personalized or custom-made knives

  • Products that have been used, damaged by misuse, or not properly cared for

3. Return Process

  • Contact our customer service at support@japancrafts.com before sending back any items.

  • Provide your order number and reason for the return.

  • Once approved, you will receive instructions on how to return the product.

4. Refunds

  • After receiving and inspecting the returned goods, we will process your refund within 100 business days.

  • Refunds will be issued to your original payment method.

  • Original shipping fees (if any) are non-refundable.

5. Exchanges

If you would like to exchange your product for another item, please indicate this in your return request. Exchanges are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • We recommend using a trackable shipping method to ensure safe delivery.

About Us – The Craft Behind JapanCrafts Knives

About Us – The Craft Behind JapanCrafts Knives

At JapanCrafts, we believe a knife is more than a tool – it’s the soul of the kitchen. Every blade we offer carries the heritage of Japanese craftsmanship, perfected over centuries and trusted by chefs around the world.

Our knives are created using time-honored forging techniques that originate from the art of the samurai sword. Layer by layer, the steel is folded, forged, and polished until it reaches a level of sharpness and durability that ordinary knives simply cannot match.